Global Customer Implementation Specialist

Job overview

The Global Customer Implementation Specialist role is based in Raleigh, NC; the posting does not specify a remote or hybrid arrangement. Compensation is not specified. Bandwidth operates communications software and a Tier 1 network supporting voice, messaging, and emergency services. The specialist owns customer implementations from deal close through transition to long-term support, coordinating project plans, technical setup, and cross-functional work. The role helps customers reach live production traffic on the Bandwidth network while meeting implementation timelines and service targets.

What you'll do

• Own assigned customer implementation lifecycles from case creation through graduation
• build project plans, milestones, and action items
• facilitate customer calls, training, and status updates
• identify customer delays and engage Sales when needed
• complete handovers
• configure customer environments and guide compliance submissions
• troubleshoot technical issues
• coordinate with support and engineering
• collaborate across Sales, Account Management, Technical Support, Porting, and Product
• maintain accurate CRM and case records
• meet Time to First Value and Time to Live Traffic targets
• manage concurrent cases.

What we're looking for

Skills & competencies

global customer implementation specialist

raleigh nc

bandwidth

customer implementation

project management

b2b saas

telecommunications

voip

sip

customer onboarding

cross-functional collaboration

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid medical, vision, and dental coverage
• four weeks of PTO for new hires
• additional PTO through volunteer hours and company challenges
• Mahalo moments time off
• workout lunches and nutritionist access.

Why this role

Requires 3+ years of implementation, project management, or technical customer-facing experience in B2B SaaS or technology, working knowledge of VoIP, SIP, or telecommunications, proficiency with CRM and project management tools, and a bachelor's degree. Benefits include company-paid medical, vision, and dental coverage, four weeks of PTO for new hires, additional PTO opportunities, and wellness resources.

About the employer

Bandwidth is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.