Business Development Center Representative, Service

Job overview

The Business Development Center Representative, Service role is onsite in Chicago, IL. Compensation is not specified. The position supports the service department at McGrath Acura of Downtown Chicago. The role manages customer communications about service needs, appointments, and follow-up to support customer satisfaction, service department revenue, and customer retention. It contributes by scheduling appointments, responding to inquiries, and maintaining customer contact records.

What you'll do

• Answer incoming calls and schedule service appointments
• make outbound calls
• log customer comments
• arrange follow-up when appointments are not made
• contact customers about service and marketing initiatives
• respond to website requests
• contact internet customers by phone and email
• notify departments of scheduled appointments
• and work toward monthly goals.

What we're looking for

Skills & competencies

business development center representative

service bdc

automotive service

customer communications

appointment scheduling

inbound calls

outbound calls

customer follow-up

customer retention

chicago il

mcgrath acura of downtown chicago

Work arrangement

• Weekend coverage required

Why this role

The posting seeks an experienced, qualified representative with a strong history of performance in the role.

About the employer

McGrath Acura of Downtown Chicago is hiring for this role. Industry: New Car Dealers. Sector: 44.