Senior Customer Success Manager
Compensation
$90k – $115k /yr
Employment type
Full-time
Work setting
On-site
Location
Charlotte, NC
Schedule
Day shift
Posted
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Job overview
The Senior Customer Success Manager is an onsite role based in Charlotte, NC. The compensation is $90,000–$115,000 per year, and this role supports the customer success team at Karbon. This role exists to manage a portfolio of accounting firms, ensuring retention, expansion, and value realization. The manager acts as a strategic advisor to executive stakeholders, using data and insights to drive product adoption and long-term growth.
What you'll do
- Own renewal and expansion strategy, build multi-threaded relationships, conduct executive business reviews, and translate customer insights into product feedback.
What we're looking for
- Skills & competencies
- full-timeday shiftcharlotte nccustomer successsaasaccountingmanagementstrategicretentionexpansion$90k-$115k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k) match, parental leave, work-from-home stipend.
Why this role
Ranked #1 on G2, Fortune Best Small Workplaces, AI-powered platform.
About the employer
Karbon is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 13-1199.00
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Listing ID: 0530974b-c19c-4e93-8990-ebe0fd194763