Online Software Support Specialist

Job overview

The Online Software Support Specialist role is onsite at eTrigue’s Silicon Valley site in San Jose, CA. Compensation is not specified. eTrigue provides marketing automation services to customers ranging from startups to Fortune 500 companies. The specialist supports clients and partners with account setup, training, and first-level troubleshooting, while communicating issue status and contributing to product improvements and online programs. The role works with the Customer Success Manager and other teams to help clients use the platform effectively.

What you'll do

• Provide customer service to clients and partners
• coordinate new account setup and deployment
• conduct initial and ongoing training
• provide first-level troubleshooting
• learn the eTrigue platform and standard practices
• assist with list development and management
• contribute to product feature improvements
• communicate issue status clearly.

What we're looking for

Skills & competencies

online software support specialist

san jose ca

etrigue

software support

customer service

account setup

client training

troubleshooting

marketing automation

lead generation

customer success

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits, healthcare, 401(k), profit-sharing plan, and paid time off.

Why this role

The posting describes a full-time onsite role and notes it may suit a recent college graduate or someone with some work experience.

About the employer

eTrigue is hiring for this role. Industry: Software Publishers. Sector: 51.