Spanish Customer Service Representative

Job overview

The Spanish Customer Service Representative role is onsite in Wichita, KS, with compensation of $13.06–$16.07 per hour. MCI provides customer experience and business process services through technology-enabled contact centers.

What you'll do

• Handle inbound and outbound calls
• understand customer needs and provide accurate solutions
• research internal systems and coordinate with other departments
• follow client processes, scripts, and compliance guidelines
• manage accounts and document interactions
• escalate unresolved issues
• work toward first-call resolution
• keep current with training and system updates
• protect customer data
• meet attendance and scheduling expectations.

What we're looking for

Skills & competencies

spanish customer service representative

mci careers

wichita ks

full-time

onsite

day shift

$13.06–$16.07/hr

bilingual english-spanish

inbound calls

outbound calls

payment processing

dispute resolution

customer support

Work arrangement

• Weekend coverage required

Why this role

Fluency in English and Spanish is required; 20+ WPM typing and basic Microsoft Office proficiency are listed qualifications.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.