Enterprise Account Manager

Job overview

The Enterprise Account Manager role is hybrid, with office attendance twice a week in Palo Alto, CA. Compensation is not specified. The role supports ServiceRocket’s Sales & Success team, which finds, grows, and retains customer relationships. This role owns customer relationships from strategic account planning and executive engagement through renewals, expansions, and partner co-selling. It contributes to business growth by developing account plans, managing opportunities, and coordinating with partners and internal teams to shape software and services solutions around customer needs.

What you'll do

• Build and maintain customer and partner relationships
• lead XBRs for high-value accounts
• develop strategic problem/solution roadmaps
• generate leads, manage pipeline and forecasts, and execute account plans
• prospect and close sales
• deliver partner software quotes and orders
• co-sell with partners
• maintain HubSpot and NetSuite CRM records
• coordinate internal and external resources
• host demonstrations, webinars, and online events
• stay current on offerings and industry trends.

What we're looking for

Skills & competencies

enterprise account manager

palo alto ca

hybrid

sales & success

account management

enterprise software

atlassian

partner co-selling

strategic account planning

customer relationships

pipeline management

hubspot

netsuite

Work arrangement

• Weekend coverage required

Benefits & perks

• Share-the-fruit profit sharing program, stock options, health insurance, retirement savings plans, career pathways, monthly allowances, and generous paid time off.

Why this role

The role combines strategic account ownership, partner co-selling in the Atlassian ecosystem, and collaboration with Solution Architects and delivery teams. ServiceRocket describes itself as a global tech-enabled services company and an Atlassian Partner of the Year for Co-Selling Excellence in 2024–2025.

About the employer

ServiceRocket is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.