Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent works onsite in Milwaukee, WI; compensation is not specified. The role supports guest services at Holiday Inn Milwaukee Riverfront. The agent helps guests have a smooth stay by handling inquiries and reservations, completing check-in and checkout, maintaining guest account records, addressing complaints, and coordinating room readiness with housekeeping.

What you'll do

• Answer guest questions in person, online, and by phone about bookings, rates, amenities, rooms, rewards, and special requests
• address customer complaints
• welcome, register, check in, and check out guests
• provide keys and room numbers and record credit card information
• maintain accurate guest account records
• coordinate with housekeeping to ensure rooms are ready.

What we're looking for

Skills & competencies

hotel front desk agent

guest services

guest check-in

guest check-out

reservations

customer service

hotel reception

milwaukee wi

holiday inn milwaukee riverfront

ihg

Work arrangement

• Weekend coverage required

About the employer

Holiday Inn Milwaukee Riverfront by IHG is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.