Customer Care Center Representative

Job overview

The Customer Care Center Representative role is onsite in Salina, KS. Compensation is not specified. DCC Propane provides propane and water conditioning services to residential, agricultural, commercial, and industrial customers. The representative handles customer calls and voicemails to resolve problems, fulfill requests, and place orders. Accurate records, timely paperwork, and appropriate escalation help customers receive gas or water service support while upholding company service and safety standards.

What you'll do

• Provide customer service by phone and in person
• resolve or escalate inquiries and complaints
• document and update customer records
• address gas or water service needs and determine whether requests fall within company scope
• complete paperwork accurately and on time
• attend safety meetings and training
• protect confidential information.

What we're looking for

Skills & competencies

full-time

salina ks

dcc propane

customer care

call handling

customer records

data entry

gas service

water conditioning

office environment

high school diploma or ged

local travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental plans
• supplemental insurance
• 401(k) with company match
• paid time off and holidays.

Why this role

High school diploma or GED required; three years of office experience preferred; customer service or inside sales experience preferred; local travel only; regular worksite attendance required.

About the employer

DCC Propane, LLC is hiring for this role. Industry: Fuel Dealers. Sector: 45.