Back Office Specialist & Receptionist

Job overview

The Back Office Specialist & Receptionist role is onsite in Boone, NC, with compensation of $36,000–$42,000 per year. The position is on Jackson Sumner & Associates’ Support Staff team, supporting the daily operations of an excess and specialty lines broker. The role keeps office and agency workflows moving by processing mail, logging applications in the agency management system, and providing backup phone coverage. It also supports clear, professional communication with agents, companies, and internal staff.

What you'll do

• Process incoming and outgoing mail, including daily trips to the company post office box
• log applications in the agency management operating system
• assist with phone coverage as needed
• communicate professionally with internal staff, retail agents, and companies
• participate in weekly staff meetings
• perform other assigned duties.

What we're looking for

Skills & competencies

back office specialist

receptionist

boone nc

jackson sumner & associates

insurance brokerage

application processing

agency management system

mail processing

phone coverage

customer service

high school diploma

$36k–$42k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision offerings
• 401(k)
• wellness incentives
• in-house gym, Zen room, and exercise classes
• paid vacation, holidays, and personal/sick time.

Why this role

The position combines back-office application processing and mail handling with backup reception coverage.

About the employer

Jackson Sumner & Associates is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.