Insurance Claims Supervisor

Job overview

The Insurance Claims Supervisor role is an office-based position in Houston, TX. Compensation is not specified. ManhattanLife is a health and life insurance company, and this role oversees a team processing benefits under its insurance policies. The supervisor guides daily claims operations to support accurate, timely, and thorough claim decisions and a strong claimant experience. The role also improves training and procedures, handles escalated inquiries and appeals, and recommends process and system enhancements.

What you'll do

• Organize and improve training documentation and procedures
• determine complex claim benefits using medical records, policy language, and other information
• assign claims based on workload, volume, claim type, and examiner experience
• communicate with customers to obtain information and explain claim handling
• respond to escalated inquiries, appeals, and complaints
• recommend process, training, system, and audit improvements
• refer matters to other departments as appropriate.

What we're looking for

Skills & competencies

insurance claims supervisor

houston tx

manhattanlife

full-time

office-based

claims operations

claims examiners

claims appeals

customer experience

training

process improvement

light local travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage starting day one
• flexible schedules including shortened Friday hours
• free parking
• professional development
• company events and wellness program.

Why this role

At least three years of claims handling or financial transaction experience in progressively responsible roles, including supervisory functions; light travel between offices within a ten-mile radius may be required; flexible shifts and overtime may be required.

About the employer

ManhattanLife Insurance & Annuity Company is hiring for this role. Industry: Direct Life Insurance Carriers. Sector: 52.