Customer Service Representative – Self-Storage

Job overview

The Customer Service Representative – Self-Storage role is onsite in Cleveland, OH. Compensation is not specified; the posting describes a competitive hourly rate without giving a numeric amount. The role supports CubeSmart Self-Storage store operations and customer service. The position helps customers identify storage needs and complete rentals while maintaining the facility. It combines customer interactions and sales goals with leasing, payments, property checks, cleaning, and basic upkeep to support a clean and safe storage environment.

What you'll do

• Build customer relationships and recommend storage solutions
• provide face-to-face service and show units
• meet monthly sales goals and metrics
• rent units, sell merchandise, manage leasing, accept payments, complete bank deposits, and make courtesy calls about late payments
• walk the property, check locks, clean units and grounds, and maintain the facility.

What we're looking for

Skills & competencies

customer service representative

cubesmart

cleveland oh

44128

onsite

self-storage

customer service

unit leasing

sales goals

property maintenance

saturday availability

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• 401(k) match
• affordable medical plans
• annual employer contribution to a Health Savings Account up to $1,200 for a family.

Why this role

The posting lists paid time off, a 401(k) match, medical plans, and an employer contribution to a Health Savings Account of up to $1,200 for a family. Saturday availability is required; some locations may require Sunday hours.

About the employer

Cubesmart is hiring for this role. Industry: Lessors of Miniwarehouses and Self-Storage Units. Sector: 53.