Showroom Customer Service Representative

Job overview

The Showroom Customer Service Representative role is onsite in Tacoma, WA, with estimated total compensation of $49,000–$52,000+ annually and uncapped commission eligibility. Ferguson supplies products and services across commercial, residential, industrial, and other infrastructure-related markets, with a stated purpose of making customers’ complex projects simpler and more sustainable. The representative supports showroom customers and sales associates by providing timely quotations, accurate order processing, and administrative coordination. The role helps ensure customer needs are met through product knowledge, contract updates, delivery coordination, and responses to general sales inquiries.

What you'll do

• Assist customers on the showroom floor
• build knowledge of the product offering
• support Outside Sales Associates and showroom sales consultants
• provide timely quotations and accurate order processing
• update customer contracts
• coordinate deliveries with the warehouse
• answer sales calls for general information.

What we're looking for

Skills & competencies

showroom customer service

customer support

showroom sales

order processing

quotations

sales support

tacoma wa

ferguson

$49k–$52k+ annually

uncapped commission eligible

full-time

saturday schedule

health benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision benefits, paid time off, life insurance, 401(k) with company match, mental health coverage, family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Why this role

Uncapped commission eligible; schedule includes Tuesday–Friday 8:00 a.m.–5:00 p.m., Saturday 10:00 a.m.–5:00 p.m., and a rotating Monday every 4–5 weeks.

About the employer

Ferguson Enterprises, Inc. is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.