Customer Success Advisor

Job overview

The Customer Success Advisor role is onsite in San Jose, CA. Pay is $64–$65 per hour. The position supports a portfolio of Adobe Experience Cloud customers through customer success advisory, value measurement, and stakeholder engagement.

What you'll do

• Conduct proactive customer outreach
• understand customer objectives and success criteria
• build stakeholder relationships and monitor account health
• translate client goals into value realization programs
• track adoption, ROI indicators, and success KPIs
• identify attrition risks and value gaps
• surface early-stage upsell opportunities and hand off recommendations
• coordinate digital programs and business reviews
• document value updates
• troubleshoot adoption and measurement challenges and escalate technical issues when needed.

What we're looking for

Skills & competencies

customer success advisor

san jose ca

mindlance

$64–$65/hr

adobe experience cloud

customer adoption

value realization

roi

success metrics

stakeholder engagement

gainsight

account health

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree and 6–8 years of customer success, account management, or consulting experience; familiarity with Adobe Experience Cloud or similar platforms and tools such as Gainsight.

About the employer

Mindlance is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.