Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Rapid City, SD. Compensation is not specified; the posting describes pay as competitive. Regency Hotel Management provides hotel management services and describes its work as hands-on guidance for hotel clients. The agent manages guest arrival and departure, reservations, room assignments, and guest questions about rates and amenities. The role also supports a smooth stay by responding to complaints, coordinating with housekeeping, maintaining booking and payment records, and arranging services for groups and VIP guests.

What you'll do

• Complete check-in and check-out tasks
• manage online and phone reservations
• explain payment methods and verify credit card information
• register guests and assign rooms
• provide information about rooms, rates, and amenities
• respond professionally to complaints
• coordinate with housekeeping
• confirm group reservations and arrange personalized services for VIP customers and event attendees
• upsell services when appropriate
• maintain booking and payment records.

What we're looking for

Skills & competencies

hotel front desk

guest services

reservations

check-in

check-out

customer service

housekeeping coordination

rapid city sd

regency hotel management

medical insurance

dental insurance

401(k)

hotel discounts

career development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance
• paid time off
• 401(k)
• life and disability insurance
• hotel room discounts
• ongoing training and career development.

Why this role

The posting lists hotel room discounts, ongoing training, and career development alongside insurance and retirement benefits.

About the employer

Corp Acct Regency Hotel Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.