Day One Call Center Hotline Advocate

Job overview

The Day One Call Center Hotline Advocate is an onsite role based in Minneapolis, MN. Compensation is specified as $19.57 to $22.30 per hour, supporting the Cornerstone Advocacy Service. This role exists to provide trauma-informed, survivor-centered support to victims of domestic and sexual violence. The advocate manages crisis line communications, assesses service needs, and coordinates with community partners to ensure low-barrier access to essential resources.

What you'll do

• Maintains professional and confidential trauma informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for v/s through phone, chat, text, and email.
• Assesses with contacts/participants what they are currently seeking for services providing support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
• Sustains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others.
• Works collaboratively across all internal programs at Cornerstone.
• Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate.
• Stays apprised of Cornerstone and program activities, policies and protocol changes, updates, and general information by reviewing CC emails, TEAMS staff pages, and CAS Connect.
• Participates in the training and mentoring of new staff, volunteers and/or students as assigned.
• Assures data entry is completed accurately in Apricot database and other tracking methods.
• Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons.
• Completes other documentation as assigned by supervisor.
• Assists walk-in participates with support, information, and referral as the need arises.
• Additional advocacy as trained and assigned inclusive of the Pet Safety Program (MNAFAS).
• Provides back-up assistance for Emergency Services when cross-trained and assigned.
• Works as a team to maintain a safe, welcoming, inclusive, assessable, and clean environment for participants, staff, and visitors.

What we're looking for

Skills & competencies

full-time

day shift

minneapolis mn

advocate

hotline

crisis support

social services

trauma-informed

domestic violence

non-profit

$19.57-$22.30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Free mental health counseling, telemedicine, vision coverage, 401(k) with match, paid parental leave, PTO.

Why this role

Unionized position; trauma-informed care focus.

About the employer

Cornerstone Advocacy Service is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.