Customer Experience Coordinator (Overnight)

Job overview

The Customer Experience Coordinator (Overnight) role is onsite in Dallas, TX. Compensation is not specified. Veterinary Emergency Group’s mission is to help people and their pets when they need it most through its 24/7 emergency hospitals. The coordinator shapes the customer experience before, during, and after emergency visits by providing responsive communication, empathetic support, and accurate payment processing. The role keeps doctors and nursing staff informed of customer needs and helps create a seamless experience for people and their pets.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts and route urgent medical calls to a doctor quickly
• listen and respond to concerns
• update nursing staff and doctors on customer needs
• provide confidential guidance on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

overnight

dallas tx

veterinary emergency group

veg

veterinary emergency

customer communications

emergency hospital

payment processing

customer support

night availability

weekend availability

holiday availability

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Base compensation and 401(k) match
• health and wellness benefits from day one, including access to free therapy or counseling
• possible equity eligibility after one year for eligible roles
• learning programs and continuing education
• paid parental leave up to 12 weeks at 100% of regular salary
• flexible work schedules.

Why this role

Rotating or as-needed availability for nights, weekends, and holidays; health and wellness benefits start on day one, with access to free therapy or counseling; paid parental leave up to 12 weeks at 100% of regular salary.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.