Customer Service Management Trainee

Job overview

The Customer Service Management Trainee is an onsite role based in Lake Villa, IL. Pay is $29–$34 per hour. This role supports the Kenosha Branch by training emerging leaders to manage call center operations and empower representatives. This role exists to develop future management talent through a comprehensive training program. The trainee will learn to set goals, evaluate performance, and improve department procedures to ensure legendary customer service.

What you'll do

• Master customer service management through hands-on training.
• Manage and develop a team of representatives.
• Set clear goals and evaluate performance.
• Provide constructive feedback.
• Review department procedures and standards to identify improvements.

What we're looking for

Skills & competencies

full-time

day shift

lake villa il

uline

management trainee

customer service

onsite

no on-call

drug-free workplace

$29-$34/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Significant growth potential, 401(k) with 6% match from day one, tuition assistance, on-site fitness center.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.