Bilingual Healthcare Customer Service Specialist

Job overview

The Bilingual Healthcare Customer Service Specialist role is onsite in Sugar Land, TX, with compensation of $17.50 per hour plus eligibility for a quarterly bonus. GetixHealth supports patients and clients with billing, payment, medical-claim, benefits, and coverage inquiries. The representative handles high-volume calls and uses established procedures to research accounts, explain billing and benefits, and resolve or escalate concerns. The role contributes to accurate, empathetic service while following HIPAA and confidentiality requirements and supporting department improvement efforts.

What you'll do

• Handle 60 or more inbound and outbound calls per day about billing, payments, medical claims, and coverage
• respond using standard procedures and scripts
• gather information, research accounts, and resolve concerns
• explain billing, insurance benefits, and services
• assess needs and provide solutions or escalate issues
• maintain call coverage and productivity
• collaborate with leadership and peers
• support department initiatives and improvements
• follow HIPAA and confidentiality policies.

What we're looking for

Skills & competencies

bilingual healthcare customer service specialist

spanish bilingual

patient billing

medical claims

insurance benefits

hipaa

60+ calls daily

sugar land tx

getixhealth

$17.50/hr

monday–friday

quarterly bonus eligible

high school diploma or ged

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Group medical, dental, and vision plans after 90 days of full-time employment
• life and disability insurance
• 401(k) eligibility after three months of continuous service
• paid time off accrued from the first day.

Why this role

Spanish bilingual ability, a high school diploma or GED, and one to two years of customer service experience are required. Healthcare, insurance, or medical collections experience and familiarity with Medicaid, Medicare, workers' compensation, and liability claims are preferred. Schedule is Monday–Friday, 9:00 a.m.–6:30 p.m. CST, with hours adjusted for Pacific and Mountain time zones.

About the employer

Patient Accounting Service Center, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.