Client Support Desk Analyst

Job overview

The Client Support Desk Analyst role is onsite in Des Moines, IA, with a salary of $60,000–$75,000 per year. defi SOLUTIONS provides SaaS loan origination, servicing, and managed servicing solutions to lenders. This Level 2 technical application support role works directly with clients and internal stakeholders to support auto loan origination and servicing products.

What you'll do

• Review client configurations and business processes
• analyze, troubleshoot, and resolve complex application issues
• triage cases and determine priority and resolution paths
• identify product-experience improvements
• communicate with internal stakeholders
• escalate urgent requests
• develop or coordinate solutions
• manage cases to meet internal and client SLAs
• and support software QA testing and validation. The posting requires 3–5 years of relevant experience, high-volume ticket-queue experience, and basic SQL query ability.

What we're looking for

Skills & competencies

client support desk analyst

level 2 application support

saas

loan origination

loan servicing

sql

case management

software qa

des moines ia

$60k–$75k/year

defi solutions

client support

Work arrangement

• Weekend coverage required

Why this role

Explicitly identified as Level 2 technical application support, not desktop support or general IT help desk work.

About the employer

defi AUTO LLC is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.