Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in Sunnyvale, CA, with stated pay of $32 per hour. The supervisor supports the Front Office at M Social Sunnyvale, a hotel focused on creating a vibrant hospitality and guest experience. The role leads daily front desk and guest-service operations, coaches team members, and resolves guest concerns. Coordinating arrivals, room assignments, payments, and communication with other departments helps deliver consistent service throughout guests’ stays.

What you'll do

• Supervise daily Front Office operations
• support the Front Office Manager
• monitor arrivals, departures, room availability, and guest requests
• ensure accurate check-in and check-out
• resolve guest concerns and follow up
• coach and train team members
• conduct shift briefings
• oversee payment handling and transaction balancing
• coordinate with Housekeeping, Reservations, Engineering, Food and Beverage, and Sales
• follow hotel safety, security, privacy, and emergency procedures.

What we're looking for

Skills & competencies

front office supervisor

sunnyvale ca

millennium hotels and resorts

m social sunnyvale

hotel operations

guest services

front desk

team coaching

guest experience

$32/hour

varied shifts

opera cloud preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance, company-paid life and AD&D insurance, short- and long-term disability coverage, 401(k) with company match where applicable, paid time off and holidays, hotel room discounts, and employee assistance program.

Why this role

Requires at least two years of Front Office or hotel guest-service experience. The role may involve varied shifts, including mornings, evenings, weekends, and holidays.

About the employer

Millennium Hotels and Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.