Guest Services Representative, AM Shift

Job overview

The Guest Services Representative role is onsite in Portland, OR. Compensation is not specified. The position supports the new Hyatt House property near Portland International Airport and serves as a first point of contact for hotel guests. The representative welcomes guests, manages check-ins and check-outs, reservations, and payments, and responds to questions and concerns. The role coordinates with housekeeping and maintenance and helps create a positive guest experience through accurate records and professional service.

What you'll do

• Welcome guests
• manage check-ins, check-outs, reservations, and payments
• respond to guest questions, requests, and concerns
• provide information about hotel amenities and local attractions
• communicate with housekeeping, maintenance, and other departments
• maintain accurate guest records and follow hotel procedures.

What we're looking for

Skills & competencies

guest services representative

am shift

portland or

hyatt house

mindaro hotels

guest check-in

reservations

payments

customer service

hotel operations

airport area

Work arrangement

• Weekend coverage required

Why this role

Previous hotel or customer-service experience is preferred but not required; the posting requires a valid driver’s license and a clean three-year motor vehicle record.

About the employer

Hyatt House and Mindaro by JDV Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.