Bilingual Crisis Hotline Specialist

Job overview

The Bilingual Crisis Hotline Specialist position is hybrid, based in Hyattsville, MD; candidates must live within 50 miles of Hyattsville and travel to the Maryland headquarters for training and meetings. Pay is $23.10 per hour. Community Crisis Services staffs a 24/7 hotline serving callers in Prince George’s County, Maryland, and nationwide. The specialist provides Spanish-speaking callers with crisis support, information, and referrals, helping connect them with appropriate services and interventions. The role assesses callers’ needs and urgency, documents calls, maintains confidentiality, and contributes to continuous hotline coverage.

What you'll do

• Provide counseling, information, and referrals
• assess callers’ presenting problems, support systems, coping skills, and emergency level
• complete call statistics and required forms
• maintain caller and agency confidentiality
• use Language Line as needed
• communicate issues to supervisors
• attend scheduled meetings and in-services
• help maintain 24/7 coverage, including holidays as needed.

What we're looking for

Skills & competencies

bilingual crisis hotline specialist

english and spanish

crisis intervention

suicide prevention

hotline

counseling and referrals

hyattsville md

hybrid

24/7 coverage

day shift 8am–4pm

evening shift 4pm–12am

overnight shift 12am–8am

$23.10/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, dental, life, and disability insurance for full-time status
• 401(k)
• Employee Assistance Program
• flexible spending account
• holiday premium pay
• paid time off
• referral program
• Perks at Work.

Why this role

Requires fluency in English and Spanish, high school diploma or GED, and completion of crisis intervention and ASIST training. Available shifts include 8 a.m.–4 p.m., 4 p.m.–12 a.m., and 12 a.m.–8 a.m.; weekdays and weekends.

About the employer

Community Crisis Services is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.