Call Center Representative (Hybrid)

Job overview

The Call Center Representative (Hybrid) is an onsite role based in Pensacola, FL, with compensation not specified. This position supports Jitsu’s recipients, clients, and drivers by ensuring delivery satisfaction and on-time performance. This role serves as the front line of support, managing inquiries via telephone, email, Slack, and chat. The representative documents interactions, coordinates with drivers, and contributes to process improvement projects to meet client expectations.

What you'll do

• Displaying professional attitude
• responding to inquiries via phone, email, Slack, and chat
• escalating issues
• initiating follow-up calls
• monitoring routes
• documenting interactions.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

customer support

hybrid

temp to hire

bilingual preferred

slack

zendesk

google work suite

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified

Why this role

Temp to hire, promotion opportunities, hybrid work potential after training.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.