Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Willoughby, OH. The stated annual salary range is $40,000–$50,000. Lori Smul’s State Farm agency supports community members with insurance needs and describes a team of bilingual professionals. The role exists to provide responsive service to agency customers, help them understand policy information and changes, and support claims follow-up. Accurate records and coordination with agency colleagues contribute to customer experience and agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

full-time

willoughby oh

lori smul state farm agent

customer service representative

insurance

policy information

policy changes

claims follow-up

customer records

$40,000–$50,000/year

flexible schedule

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, opportunity for advancement, paid time off, and training and development.

Why this role

The posting describes flexible scheduling, training and development, and potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Lori Smul - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.