Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative role is onsite in Houston, TX, with pay of $17.00–$19.00 per hour and a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. Accurate Personnel describes itself as a staffing agency providing temporary job services and direct-hire searches. The representative serves as a primary contact for Medicaid members, helping with plan benefits, primary care provider changes, enrollment questions, and other service needs. The role supports clear, helpful member interactions through inbound calls, accurate system use, and collaboration with team leaders.

What you'll do

• Handle approximately 30–40 calls daily, with higher volume during peak periods
• assist Medicaid members with care navigation, benefits, provider changes, and inquiries
• log into the call queue at 8:00 a.m.
• participate in coaching and team check-ins
• use foundational Medicaid and state-mandated benefit knowledge.

What we're looking for

Skills & competencies

customer service representative

bilingual spanish-english preferred

houston tx

onsite

full-time

$17–$19/hr

medicaid members

inbound calls

care navigation

plan benefits

monday–friday

8:00 a.m.–5:00 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits.

Why this role

Spanish and English bilingual ability preferred; Monday–Friday schedule; medical, dental, and vision benefits.

About the employer

Accurate Personnel LLC is hiring for this role. Industry: Temporary Help Services. Sector: 56.