Service Coordinator

Job overview

The Service Coordinator is a full-time role listed as remote, with support for Digi Security Systems’ Oklahoma City, Tulsa, and Arkansas locations. Compensation is not specified. The coordinator supports the Service team and works with Branch Service Leads, the Service Manager, and General Managers. The role keeps service requests moving from intake through resolution by scheduling work, monitoring service-level agreements, and communicating with partners. Accurate ticket records and KPI reporting help field technicians focus on technical work and support responsive service.

What you'll do

• Drive service tickets from intake to resolution and keep requests actively scheduled
• monitor tickets and SLA risks
• prioritize work with branch and general managers
• provide first-touch partner communication within two hours and updates throughout the ticket lifecycle
• ensure ticket expenses, notes, and time entries are complete
• coordinate administrative support for field teams
• track and report ticket KPIs, aging tickets, SLA risks, and recurring issues
• respond professionally to partners.

What we're looking for

Skills & competencies

service coordinator

service scheduling

ticket management

sla monitoring

partner communication

field service support

kpi reporting

digi security systems

oklahoma city

tulsa

arkansas locations

remote listed in title

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and vacation accrual
• paid holidays
• 401(k) with corporate match
• medical, dental, and vision benefits
• life insurance
• professional development opportunities
• company laptop and phone.

Why this role

The listing title says remote, while the description does not specify a remote work arrangement. The role supports Oklahoma City, Tulsa, and Arkansas locations; two years of service coordination, dispatch, or scheduling experience is sought.

About the employer

Digi Security Systems is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.