Service Management Office (SMO) Lead
Employment type
Full-time
Work setting
On-site
Location
Vancouver, WA
Schedule
Day shift
Posted
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Job overview
The Service Management Office (SMO) Lead role is onsite in Vancouver, WA; the listing also names Portland, OR as an alternative location. Compensation is not specified. The role governs service management across customer accounts to support high-quality, business-centric IT services.
What you'll do
- Lead and govern the Service Management Office across customer accounts
- define and improve ITSM processes
- drive service governance, compliance, and process adherence
- monitor and report SLA, KPI, and XLA performance
- facilitate service reviews and executive discussions
- coordinate supplier performance and service integration
- lead continual service improvement
- develop dashboards and management reports
- support ITSM tool optimization, automation, and service transformation.
What we're looking for
- Skills & competencies
- service manager leadvancouver waportland or optionyantranservice management officeitilitsmservice governancesla/kpi/xlasupplier managementservicenowbmc helix
- Work arrangement
- Weekend coverage required
Why this role
The listing requests 10–12 years in IT service management, service delivery, or operations management and 5+ years leading SMO, service governance, or SIAM functions. ServiceNow reporting and analytics and BMC Helix experience are specified.
About the employer
Yantran LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 11-1021.00
You'll be redirected to the employer's application page.
Listing ID: 0403c15a-1259-4256-af4e-0e0b6ba0a2fc