Strategic Customer Success Manager

Job overview

The Strategic Customer Success Manager role is onsite in Everett, WA, with targeted total compensation of $150,000–$170,000 per year, including variable pay based on quarterly goals. Yoodli helps individuals build communication and other human skills through its AI platform and supports organizations in upskilling their workforces. This role manages enterprise client accounts across the customer journey, building relationships and improving satisfaction, product adoption, retention, and business expansion. It works with sales, product, and leadership teams to deliver customer value and support account growth.

What you'll do

• Manage enterprise client accounts and customer relationships across the customer journey
• increase customer satisfaction, NPS, retention, product adoption, and business expansion
• collaborate with sales, product, and leadership teams to deliver customer value.

What we're looking for

Skills & competencies

strategic customer success manager

enterprise accounts

customer success

customer retention

product adoption

nps

account growth

customer experience strategy

saas

everett wa

yoodli ai roleplays

$150k–$170k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity opportunities, health, dental, and vision insurance, 401(k), flexible PTO, and free lunches at the office.

Why this role

Equity opportunities; health, dental, and vision insurance; 401(k); flexible PTO; free office lunches; variable pay based on quarterly goals.

About the employer

Yoodli AI Roleplays is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.