Service Advisor

Job overview

The Service Advisor role is onsite in Saint Paul, MN. Pay is $24–$29 per hour. The posting describes customer service and repair coordination at a dealership serving transportation refrigeration equipment. The advisor documents customer concerns, determines and schedules service needs, verifies coverage, prepares estimates and work orders, and maintains customer and service records. The role coordinates with technicians and parts staff to keep repairs and customer communication moving.

What you'll do

• Answer service phones and schedule appointments as needed
• greet customers and determine service needs by listening to their concerns. Verify warranty and service contract coverage, explain provisions, and provide cost estimates. Prepare detailed work orders and assign them to technicians. Maintain customer rapport and service records, enter customer information, process invoices and payments, and follow up on special-order parts with the parts team.

What we're looking for

Skills & competencies

service advisor

customer service

repair orders

warranty coverage

service estimates

dealership

transportation refrigeration

saint paul mn

sanco thermo king

high school diploma or equivalent

$24–$29/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• HSA with company matching
• 401(k) with company contribution
• company-paid life and short-term disability insurance
• long-term disability insurance
• holiday pay and paid time off.

Why this role

Combines customer-facing service advising with repair-order coordination and transportation refrigeration product support.

About the employer

Sanco Thermo King is hiring for this role. Industry: General Automotive Repair. Sector: 81.