Retail Customer Service Lead
Employment type
Contract
Work setting
On-site
Location
Ames, IA
Schedule
Day shift
Posted
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Job overview
The Retail Customer Service Lead is an onsite role based in Ames, IA. Compensation is not specified for this position, which focuses on delivering exceptional service to pet parents. This role exists to drive customer experience strategies through loyalty programs and direct interaction. The lead provides guidance to associates, maintains store standards, and ensures the safety and well-being of pets and customers throughout the store.
What you'll do
- Customer service, associate guidance, store event coordination, live pet sales, inventory cycle counts, POS operation, and store cleanliness.
What we're looking for
- Skills & competencies
- retailcustomer serviceleadames iafull-timeday shiftpetsmartkey holdersalespet care
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid Weekly, Health & Wellness Benefits, 401k with match, PTO, Associate discounts, Tuition Assistance
Why this role
Key Holder position with leadership responsibilities.
About the employer
PetSmart is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.
Additional details
- Industry sector
- 45
- Industry
- All Other General Merchandise Retailers
- Occupation code
- 41-1011.00
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Listing ID: 03d47819-510e-4c98-a1b5-91111ec59878