Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Charlotte, NC; compensation is not specified, with the posting stating that it is based on position and experience. Talent Haven HR describes training and ongoing support for the role. The representative helps customers understand products and services, answers routine questions, and works to resolve concerns. Clear communication and collaboration with teammates help provide a consistent, professional customer experience.

What you'll do

• Welcome customers and provide professional assistance
• explain product features, services, and promotions
• listen to customer needs and recommend suitable options
• address routine questions and help resolve concerns
• build positive relationships through clear communication
• support customer engagement initiatives and service quality standards
• collaborate with team members
• participate in training and team development activities.

What we're looking for

Skills & competencies

customer service representative

charlotte nc

talent haven hr

customer support

customer questions

problem solving

product information

service quality

communication

training and guidance

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and ongoing guidance
• supportive collaborative work environment
• customer service and communication skill development
• professional growth opportunities.

Why this role

Previous customer service or retail experience is an advantage but is not required; training and ongoing guidance are provided.

About the employer

Talent Haven HR is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.