Operations Analyst - Customer Service

Job overview

The Operations Analyst - Customer Service is an onsite contract role based in New Munster, WI. Compensation is not specified for this position, which supports the Corporate Customer Service department at the Kenosha branch. This role exists to transform contact center data into actionable insights that improve operational efficiency and enhance the customer experience. The analyst will build dashboards and reports to support strategic decision-making across the company.

What you'll do

• Analyze contact center performance data and deliver insights that inform business strategy.
• Drive improvements that enhance customer service operations, efficiency and processes.
• Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

What we're looking for

Skills & competencies

contract

day shift

new munster wi

uline

operations analyst

customer service

data analysis

sql

power bi

excel

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance.

Why this role

45+ years of success, stable career growth, and modern facilities.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.