Call Center Representative (Hybrid)

Job overview

The Call Center Representative (Hybrid) is an onsite-to-hybrid role located in Pensacola, FL. Compensation is not specified for this position, which serves as the front-line support for Jitsu’s recipients, clients, and drivers. This role exists to ensure customer satisfaction and support on-time delivery goals. The representative manages inquiries across multiple channels, documents interactions, and collaborates with internal teams to resolve escalated issues.

What you'll do

• Maintaining professional communication, responding to inquiries via phone/email/chat, escalating issues, initiating outbound follow-ups, documenting interactions, and monitoring routes.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

hybrid

customer service

call center

no on-call

no degree required

temp-to-hire

employbridge

Work arrangement

• Weekend coverage required

Benefits & perks

• Promotion opportunities, hybrid work schedule.

Why this role

Temp to hire, promotion opportunities, hybrid work potential after training.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.