Contact Center Specialist
Employment type
Full-time
Work setting
On-site
Location
Lansing, MI
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Contact Center Specialist role is onsite in Lansing, MI; compensation is not specified. CASE Credit Union serves members through financial products and services. The role exists to provide responsive phone-based member service, resolve or route inquiries, and help members understand and access accounts, payments, loans, savings programs, and other credit union services.
What you'll do
- Answer member calls and provide information on policies, accounts, payments, rates, loan options, and savings programs
- perform account maintenance and automatic loan-payment transfers
- open and close accounts and order checks
- resolve or refer member problems
- maintain account privacy
- cross-sell products and services
- complete reports and records accurately.
What we're looking for
- Skills & competencies
- contact center specialistlansing micase credit unionmember servicephone supportaccount maintenancecredit union productsloan paymentsaccount openingcross-sellinghigh school or equivalent
- Work arrangement
- Weekend coverage required
Why this role
No prior experience is required; high school graduation or equivalent is required.
About the employer
CASE Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Credit Unions
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 0354b5aa-f131-4b76-b68d-4bb3ba91fada