Guest Experience Specialist

Job overview

The Guest Experience Specialist is an onsite role based in Key West, FL. Compensation is not specified for this position, which supports the Signature Aviation flight operations team. This role exists to provide a warm, professional welcome to guests and crew members at private aviation terminals. The specialist ensures a smooth, comfortable, and memorable experience by coordinating concierge services, managing inquiries, and maintaining high standards of cleanliness and service.

What you'll do

• Meet and greet guests and crews
• Collaborate with team members to ensure services are handled professionally
• Process guest purchases and fuel transactions
• Provide concierge services including reservations and catering
• Resolve guest inquiries and billing disputes
• Monitor arriving and departing flights
• Maintain and stock amenities in guest areas
• Promote and sell company services
• Assist crews and guests with luggage and transportation
• Identify visitors in accordance with security procedures.

What we're looking for

Skills & competencies

full-time

day shift

key west fl

signature aviation

aviation

hospitality

guest services

onsite

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), paid time off, and tuition reimbursement.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.