Customer Service Representative — Print & Communications

Job overview

The Customer Service Representative — Print & Communications role is onsite in Layton, UT. Compensation is not specified. AlphaGraphics’ Layton location is a locally owned print and communications business serving Davis County for more than 30 years. The representative serves as the business center’s front line for customer communication, helping customers identify printing and duplicating needs and place orders. The role supports sales through product knowledge, service recommendations, follow-up, and customer relationship building.

What you'll do

• Greet customers in person and by phone
• take messages
• identify printing and duplicating needs
• recommend value-added services
• quote turnaround times
• follow up on estimates
• enter orders in the MIS system
• handle cash transactions and deposits
• verify order accuracy and pricing
• notify customers when orders are complete
• address complaints
• maintain front-counter cleanliness and files
• assist sales and production teams when requested.

What we're looking for

Skills & competencies

customer service representative

print and communications

layton ut

alphagraphics

customer relations

order entry

printing

duplicating

sales support

cash transactions

mis software

estimate follow-up

product knowledge

outside sales path

Work arrangement

• Weekend coverage required

Why this role

The posting seeks two to five years of customer service or sales experience, or a combination of education and experience. Printing, graphic arts, promotional products, or apparel experience is a major plus. The role may provide a path toward outside sales.

About the employer

AlphaGraphics - Layton is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.