Customer Retention Specialist, State Farm Agent Team

Job overview

The Customer Retention Specialist role is hybrid in Hinsdale, IL, with pay of $24–$28 per hour. Joanna Kierys State Farm Agency serves its community by helping people protect what matters through insurance support and personalized plans. The specialist maintains customer relationships through renewal outreach, account reviews, and coverage discussions. The role supports customer satisfaction and agency growth by keeping records accurate and coordinating retention efforts with the team.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

state farm agent team

policy renewals

coverage options

customer relationships

insurance licensing

polish or ukrainian

hybrid

hinsdale il

$24–$28/hour

joanna kierys state farm

401(k)

profit sharing

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• paid time off
• profit sharing
• training and development
• 401(k) and matching
• performance-based bonus.

Why this role

Must speak Polish or Ukrainian and be able to obtain applicable state insurance licenses; flexible work-from-home options are available.

About the employer

Joanna Kierys - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.