Financial Aid Customer Support Guide — Work-Study

Job overview

The Financial Aid Customer Support Guide — Work-Study role is onsite in Denver, CO, at the Auraria Campus. Compensation is listed as 19.29, but the posting does not specify a pay period. The role supports the Community College of Denver’s Financial Aid department in helping students navigate federal aid processes. The position helps students and staff keep financial aid services accessible and organized. It provides front-counter, phone, and email support; reviews documents; connects students with resources; and assists with outreach, events, and department records.

What you'll do

• Greet students and support people at the front counter
• review submitted documents in person and by email
• respond to inquiries by email and phone
• connect students to relevant resources
• support department events
• maintain forms and reference materials
• make student outreach calls
• use Banner and Excel for reports and data collection.

What we're looking for

Skills & competencies

financial aid support

work-study

student services

customer support

document review

front counter

phone and email support

denver co

community college of denver

student affairs

financial aid

banner

excel

Work arrangement

• Weekend coverage required

Benefits & perks

• Work-study students receive mentorship and professional development, including practice applying federal rules and communicating with a diverse student population.

Why this role

The posting identifies this as a work-study position for students who are financial-aid eligible and enrolled in at least six credit hours toward a degree.

About the employer

Colorado Community College System Career Site is hiring for this role. Industry: Junior Colleges. Sector: 61.