Customer Service Manager — State Farm Agent Team Member

Job overview

The Customer Service Manager — State Farm Agent Team Member role is onsite in Florence, MS. Compensation is $30,000–$40,000 per year. The role supports Jonathan Johnston's State Farm insurance agency and its customer experience and growth. The manager oversees daily customer service operations, develops service policies and procedures, handles escalated issues, and trains representatives. This work helps the agency resolve client inquiries and build lasting relationships with community members.

What you'll do

• Oversee the customer service team and daily operations
• develop and implement customer service policies and procedures
• handle escalated customer complaints and issues
• train and mentor customer service representatives
• coordinate with agency team members to address customer inquiries.

What we're looking for

Skills & competencies

customer service manager

insurance agency

team leadership

customer relations

complaint resolution

staff training

florence ms

state farm

health insurance

dental insurance

vision insurance

paid time off

$30k–$40k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental insurance, health insurance, vision insurance, and paid time off.

Why this role

Dental, health, and vision insurance; paid time off; internal growth opportunities for driven, sales-minded candidates.

About the employer

Jonathan Johnston - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.