Call Center Representative

Job overview

The Call Center Representative role is onsite in Killeen, TX. Compensation is $12.52–$15.52 per hour. MCI Careers hires representatives to support inbound projects for a range of clients. The representative handles customer service, technical support, and sales interactions, resolving issues and documenting account activity while following scripts and procedures to support customer satisfaction and first-call resolution.

What you'll do

• Handle inbound and outbound contacts professionally
• understand customer needs and resolve issues
• complete account-management tasks and document claims
• follow scripts and policies
• answer questions using training and knowledge resources
• protect confidential information
• escalate issues appropriately
• work toward first-call resolution
• attend training and meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

call center representative

killeen tx

mci careers

$12.52–$15.52/hour

customer service

technical support

inbound calls

outbound contacts

sales support

entry level

onsite

Work arrangement

• Weekend coverage required

Why this role

The posting describes an entry-level onsite role and says prior contact-center experience is not required; training is provided.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.