Housing Advocate Shift Lead – Day Shift

Job overview

The Housing Advocate Shift Lead – Day Shift role is onsite in Detroit, MI. Compensation is not specified. The role supports Neighborhood Service Organization’s shelter guests and team members by fostering a safe, welcoming, and empowering shelter environment. The shift lead provides day-to-day direction and mentorship to staff while delivering client support, maintaining shelter safety, and helping coordinate operations. The role connects direct-service staff with program leadership through communication, documentation, and support for consistent, trauma-informed services.

What you'll do

• Welcome and engage clients
• conduct intake, orientation, and initial screenings
• provide crisis support and de-escalation
• help clients access essential services
• conduct health and safety checks and weekly room inspections
• monitor shelter spaces and respond to concerns
• organize supplies and donations
• guide, coach, and orient staff
• communicate schedule changes and staffing needs
• document interactions, incidents, census, bed availability, and referrals in HMIS
• support agency policies and grant compliance.

What we're looking for

Skills & competencies

housing advocate

shift lead

day shift

shelter services

client intake

trauma-informed support

crisis de-escalation

housing stability

hmis documentation

detroit mi

neighborhood service organization

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

High school diploma or GED required. Experience in customer service, human services, or a related field is preferred but not required; some related college coursework is preferred but not required.

About the employer

Neighborhood Service Organization is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.