Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Santa Fe, NM
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Santa Fe, NM. The annual salary range is $75,000 - $100,000 USD. This role supports Cleo's customer base by managing account relationships. The role exists to drive customer adoption, retention, and expansion through proactive engagement and value realization. It contributes to the company's goals by ensuring high customer satisfaction and identifying growth opportunities within the portfolio.
What you'll do
- Manage a portfolio of 30+ accounts
- conduct QBRs
- build customer relationships
- monitor health indicators
- identify upsell opportunities
- collaborate with cross-functional teams.
What we're looking for
- Skills & competencies
- full-timeday shiftsanta fe nmcustomer successsaasaccount managementretentionexpansionenterprise software$75k-$100k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k) with match, flexible PTO, parental leave.
Why this role
Experience with Planhat and Salesforce preferred, industry fluency in logistics or manufacturing preferred.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: 02f25ffe-7ac0-4c12-b085-82c7f97b9aa1