Call Center Representative (Blended)
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Call Center Representative (Blended) role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports various projects including government programs. This role exists to respond to incoming inquiries and reach out to existing customers. The representative contributes to the team by providing support and promoting new products and services.
What you'll do
- Handle inbound and outbound calls.
- Resolve customer issues efficiently.
- Research and retrieve information across systems.
- Document customer interactions and process claims.
- Guide customers through options.
What we're looking for
- Skills & competencies
- full-timeday shiftlas cruces nmcall centercustomer servicemci careersno on-callno degree requiredblendedonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off, health benefits, retirement savings, and performance incentives.
Why this role
Blended role covering both service and sales initiatives.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: 02d08092-d0a0-4082-80d1-d38791283e20