Customer Care Manager

Job overview

The Customer Care Manager role is onsite in Wahiawā, HI. The posting states a $40,000 guaranteed base salary plus performance-based commissions and bonuses, with total potential compensation of $60,000–$75,000+. The position is with the Nahoku Ahlo independent State Farm agency, not State Farm Insurance Companies. The role combines customer service and insurance sales to help current and prospective clients understand coverage and make informed decisions. It supports agency goals by maintaining customer relationships, preparing quotes, following up on leads, and developing community referrals.

What you'll do

• Build and maintain customer relationships
• follow up with current and prospective clients to identify insurance needs
• answer questions about coverage, eligibility, billing, policy changes, transfers, and claims
• explain products and prepare quotes
• identify sales opportunities
• follow up on leads
• build community referral relationships
• stay current on products and licensing requirements
• collaborate toward individual and office goals.

What we're looking for

Skills & competencies

customer care manager

wahiawā hi

nahoku ahlo state farm agency

$40,000 guaranteed base

$60,000–$75,000+ potential

insurance sales

customer service

insurance quotes

client relationships

commissions and bonuses

property and casualty license

life and health license

paid time off

health and dental insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health, dental and life insurance, retirement plan, commissions and bonuses, and agency career growth opportunities.

Why this role

Property and Casualty and Life and Health licenses must be obtained; insurance experience is helpful, and motivated candidates willing to learn are encouraged to apply.

About the employer

Nahoku Ahlo - State Farm Agency is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.