Experienced Customer Service Representative

Job overview

The Experienced Customer Service Representative works onsite in Noblesville, IN, primarily in an office setting, with occasional work on the manufacturing floor. Compensation is not specified; the posting says hourly wage is based on experience. The Gund Company makes customized electrical insulation products and emphasizes customer service. The representative manages order fulfillment from quote and order entry through customer follow-up, coordinating with production and sales to meet customer requirements. Accurate communication and order processing help maintain customer satisfaction and support responsive delivery.

What you'll do

• Manage the order fulfillment process
• enter quotes and customer orders in ERP-CRM and database systems
• maintain customer notations
• respond to inquiries and quote requests
• build customer relationships and communicate requirements to production and sales
• manage customer inventory requirements through the purchase requisition process.

What we're looking for

Skills & competencies

customer service representative

noblesville in

the gund company

order fulfillment

customer inquiries

quote requests

erp-crm

order processing

production coordination

first shift

2+ years experience

office-based

manufacturing support

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays, health, dental, vision, life and disability benefits, 401(k) with 50% employer match, employee stock ownership plan, and training and development.

Why this role

First shift; requires a high school education or equivalent and 2+ years of experience. Overtime and schedule adjustments may be needed for emergency production needs.

About the employer

The Gund Company is hiring for this role. Industry: Current-Carrying Wiring Device Manufacturing. Sector: 33.