Customer Service Associate

Job overview

The Customer Service Associate role is onsite in Bensenville, IL; compensation is not specified. AmTab Manufacturing makes the products represented in its showroom and customer service operations. The associate supports customer communications and office operations by directing calls and visitors, coordinating meeting spaces, managing samples and shipments, and assisting with order-status and warranty inquiries. The role also helps connect customers and internal departments and supports sales and marketing activities.

What you'll do

• Answer and direct incoming calls
• manage the lobby, visitors, conference rooms, showroom, café areas, and office supplies
• prepare product sample kits
• assist with warranty information and assembly instructions when applicable
• manage daily reports
• enter sample orders in the ERP and shipment information in UPS WorldShip
• manage small-package shipments and mail
• assist with order-status requests and sales and marketing initiatives
• represent the company professionally
• fill in at the front desk when needed.

What we're looking for

Skills & competencies

customer service associate

bensenville il

amtab manufacturing

office experience

3+ years office experience

erp systems

customer communications

product samples

order status

ups worldship

front desk

sales support

Work arrangement

• Weekend coverage required

Why this role

The posting requests 3+ years of office management experience and ERP experience; Spanish bilingual ability is a plus but not required.

About the employer

AmTab Manufacturing Corporation is hiring for this role. Industry: Showcase, Partition, Shelving, and Locker Manufacturing. Sector: 33.