Client Services Specialist

Job overview

The Client Services Specialist role is onsite in Port Byron, IL. Pay is $18–$20 per hour, based on experience. The role supports the front office at New Horizon Kennel, a pet-care facility serving dogs and cats in its community. The specialist connects clients and team members, keeping appointments, pet profiles, records, and accounts organized. Attentive service and accurate administration help the facility deliver consistent care and a smooth client experience.

What you'll do

• Assist clients in person, by phone, and electronically
• schedule appointments
• enter and maintain pet profiles and records
• manage client accounts
• provide attentive customer service
• support smooth front-office operations
• use Microsoft applications, including Excel.

What we're looking for

Skills & competencies

client services specialist

port byron il

new horizon kennel

pet care

front office

client service

appointment scheduling

pet profiles

microsoft excel

part-time

weekend availability

$18–$20/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental and vision insurance
• retirement plan with employer match
• paid time off
• employee discounts
• professional development assistance
• health insurance for full-time employees.

Why this role

Part-time schedules are typically 20–30 hours per week and scheduled in advance; weekend availability is required; 2+ years of front-office/customer-facing and Microsoft application experience are required.

About the employer

New Horizon Kennel, Inc. is hiring for this role. Industry: Pet Care (except Veterinary) Services. Sector: 81.