Service Manager

Job overview

The Service Manager role is onsite in Alsip, IL, with stated annual pay of $100,000–$120,000. M&K Truck Centers is a commercial vehicle dealer group, and this role leads its service teams and service center operations. The manager is responsible for improving the customer service experience while guiding team development, operational performance, safety, quality, productivity, and revenue goals. The role also oversees daily operations and uses business metrics to support service center results.

What you'll do

• Monitor service trends and implement improvements
• develop processes that enhance customer service
• coach and mentor team members and future leaders
• lead continuous improvement initiatives
• champion safety, efficiency, and quality
• manage daily operations and business metrics to achieve productivity, quality, and revenue goals.

What we're looking for

Skills & competencies

service manager

alsip il

m&k truck centers

commercial vehicles

truck service

customer service

team leadership

multi-shift operations

operational excellence

safety

quality

$100k–$120k/year

medical insurance

401(k)

esop

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• ESOP program
• paid holidays
• vacation
• training and development
• bonus or commission potential.

Why this role

The posting calls for experience leading multi-shift operations with 15 or more direct reports and at least three years of management experience; a bachelor's degree or equivalent professional experience is required.

About the employer

M&K Truck Centers is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.