Guest Service Representative

Job overview

The Guest Service Representative role is onsite in North Conway, NH. Compensation is not specified. The position supports the guest experience at Hampton Inn & Suites - North Conway, operated by Olympia Hospitality. The representative handles reservations and guest accounts, supports check-in and check-out, and resolves concerns to help maximize revenue and guest satisfaction. The role coordinates with other hotel departments to fulfill guest requests and keep rooms ready for occupancy.

What you'll do

• Greet guests and support check-in
• provide information about hotel amenities and local attractions
• respond to inquiries by phone, email, or in person
• handle reservations, cancellations, and modifications
• process payments and maintain transaction records
• address guest concerns
• coordinate with departments
• maintain the front desk
• assist with luggage and transportation arrangements as needed
• collaborate with housekeeping on room readiness
• follow safety and security procedures.

What we're looking for

Skills & competencies

guest service representative

north conway nh

hampton inn & suites

olympia hospitality

full-time

hotel front desk

reservations

check-in

check-out

guest relations

customer service

hotel travel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Health plan contribution up to 80% for individual coverage, dental and vision insurance, FSA and HSA options, 401(k) with discretionary yearly match, paid group term life insurance for select positions, short-term disability, PTO, seven paid holidays, earned wage access, EAP, sober support network, and hotel travel discounts.

Why this role

Prior customer service experience and a high school diploma or equivalent work experience are preferred but not required. Hotel travel discounts are listed among the perks.

About the employer

Hampton Inn & Suites - North Conway is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.