IT Support Technician

Job overview

The IT Support Technician role is onsite in Naples, FL. Compensation is not specified; the posting says pay depends on knowledge, skills, abilities, experience, and location. Sunflower Bank is a full-service financial institution focused on relationship-based services and community support. The technician provides frontline support for end users by troubleshooting devices and software, resolving service requests, and escalating incidents. The role helps minimize technology downtime and maintain reliable, secure business operations for bank associates.

What you'll do

• Troubleshoot and repair computer systems
• address technology issues to minimize downtime
• maintain computers and networks
• assess hardware and software configuration needs
• set up and configure equipment
• answer hardware and software questions
• manage Active Directory
• respond to support requests by phone or email
• review and route ticketing-system requests
• escalate incidents under established incident and security procedures
• maintain complete asset data in the CMDB.

What we're looking for

Skills & competencies

it support technician

naples fl

sunflower bank

desktop support

hardware troubleshooting

software support

active directory

service desk

cmdb

incident management

full-time

banking technology

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 6% match, health, dental and vision insurance, company-paid life insurance, tuition reimbursement, fitness reimbursement, paid time off, volunteer leave, and paid holidays.

Why this role

The posting prefers an associate degree or equivalent and 3+ years of IT experience; support experience with desktop, mobile, and server systems is sought.

About the employer

Sunflower Bank, N.A. is hiring for this role. Industry: Commercial Banking. Sector: 52.